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Privacy for website visitors

When am I considered a website visitor?

You are considered a website visitor when you are browsing our website (www.filigrade.com).

What information do we use?

Technical information

The website may collect technical information regarding the operation of the website as a result of your visit; this data may contain such information as

  • Your IP address
  • Your browser, browser version, device model
  • The time of your access to our website
  • Which pages you accessed on our website

Contact Form

When you use our Contact Form to contact us we collect:

  • Your name
  • Your email address
  • Your phone number

What do we use that for?

The technical information collected is used only for maintaining and troubleshooting the website.

We use the information you provide in the Contact Form only to contact you as per your request.

Whom do we share that information with?

We do not share the information you provide during your visit with any other party unless required so by applicable law (in the event of a criminal investigation for example).

How long do we keep the information?

Technical information is stored for 5 years.

Contact form information is stored for 1 year.

What are my rights under the GDPR?

Right to view privacy sensitive data stored

If you have filled in the contact form you can request which privacy sensitive data we have on record for you.

Such a request must be made by email to admin@filigrade.com from the email address provided in the contact form (to ensure users do not request data from other users).

A response from a FiliGrade email address will normally be sent within 10 working days with the requested information (if any).

All requests of this nature are recorded in the privacy log.

Right to request correction of incorrect privacy sensitive data

We do not have the ability to change the information provided by you in the contact form; we can only remove this data.

Right to request removal of privacy sensitive data

If you have filled in the contact form you can request removal of privacy sensitive data we have on record for you.

Such a request must be made by email to admin@filigrade.com from the email address provided in the contact form (to ensure users do not request removal of data belonging to other users).

A response from a FiliGrade email address will normally be sent within 10 working days with the action that was taken.

All requests of this nature are recorded in the privacy log.

Right to request export of privacy sensitive data

As we store only email address, full name and phone number and all of these are provided initially by the user upon submitting the contact form we believe it is reasonable to state that manually re-entering this information in another system is by far simpler and faster than exporting and importing of this data. Hence no specialized export function is available.

Note that users can request what information we have of them on record which will be sent via email (which can also be considered an export).